Orders & Shipping

1. How long does shipping take?

  • Processing Time: 1-3 business days
  • Shipping Time: 6-9 business days for the United States
  • Estimated Total Delivery Time: 7-12 business days (Processing + Shipping)

Orders placed by 5:00 PM EST ship faster. Orders after that are processed next business day.

2. Do you ship internationally?

  • At this time we only ship to the US. 

3. Can I track my order?

  • Yes of course! Please use this page here

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Payments & Security

1. What payment methods do you accept?

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Venmo
  • VISA

All transactions are processed in USD

2. Is it safe to order on Arvellis?

  • Absolutely! We take security and safety very seriously. Our website uses SSL encryption and secure payment gateways to ensure all transactions are safe and protected. 

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Returns & Refunds

1. Can I return a product?

  • Yes of course. You can return your order within 30 days of receiving it, as long as the item is unused and in its original condition. 

2. How do I start a return?

  • It's super easy. Please contact our support team at support@arvellis.com with your order number and reason for return. We'll walk you through the process.

3. When will I receive my refund?

  • Once we receive and inspect the item, we will process your refund within 14 days. Refunds are issues to the original payment method.

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Contact & Support

1. How can I contact customer service?

Arvellis - 5215 W 5th Ave, Stillwater, OK, 74074

2. When is your customer support available?

We are available during the following hours:

  • Monday to Friday: 9:00 am – 5:00 pm (CST)

We will do our best to respond within 1-2 business days.